We apologize for any frustration this may have caused. Please accept this as confirmation we have received a complaint from your offices regarding Ms. We appreciate the opportunity to address these concerns.
This will reflect on her statement within 7-10 business days. Due to the immediate termination of her subscription, we have processed a refund of $13.36 to the credit card on file. ******'s account.Īll subscriptions are nonrefundable and stopped on the expiration date. The rate of $6.99 per month is present on Ms. This amount would decrease with each passing day. ****** saw displayed online was the current expiration date and the amount of funds that remained in her account.
****** did make the correct transactions on her account when speaking to her. All rate increases are scheduled 30 days prior to the increase and a letter is mailed via USPS informing subscribers of the change and options they can take if it is not agreeable. ****** and her eNewspaper subscription to the Columbus Dispatch. However, I believe that others should be aware of my struggles and they should be held accountable for poor treatment of customers. I don't know what is happening but right now The Columbus Dispatch is showing BAD BUSINESS PRACTICES". I am appalled at the way they failed to inform me of an increase in the cost, blocking my ability to cancel it, having a website that won't let me bring up "Manage My Account", the difficulty in getting a resolution. I have been a subscriber of the Dispatch for 36 years, first paper and the electronic. I was still charged for the days since it first showed up. I called today and it took forever, but I finally got it cancelled. cancel again and I could no long get the site to open. The website said my new subscription will end on Aug 29, 2023, 2 months, instead of 10 ,and said I STILL OWED $ 12.57. ( I did screen shots of the chat so I do have a record of what I was told.) I did not get an email. I ended up on a "chat" with someone who said they would refund the money and then charge me 6.99 per month for the next 10 months and that I would get an email confirming that. I was very upset and looked to see who to contact. When I tried to cancel my subscription, the Dispatch website said "YOU CANNOT CANCEL YOUR SUBSCRIPTION".
I was considering cancelling my subscription anyway and as soon as I saw this I logged on to do so. I was not informed that there was going to be an increase. I saw an increase on my EZ Pay charge from $ 9.99 to $ 14.99 (Electronic issue only) on my Credit Card on June 27, 2023.
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